What information do we collect, and how do you opt out?
Credit card processing via PaypalWhen you purchase products through our website, we collect your name and shipping address, as well as phone number and email address. All of these pieces of information are necessary to have in order to ship your order. We do not share any of your contact information with anybody other than our 3rd party order fulfillment vendors (see “Do we disclose any information to outside parties?” below). Although you may submit credit card information at the time you make a purchase, Peak Design does not collect or store that information. All credit card transactions are entirely handled by Paypal.
Remarketing via AdrollWe use a service called Adroll (www.adroll.com) to create online ads for our products. As you browse peakdesignltd.com, advertising cookies will be placed on your computer so that we can understand what products you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with peakdesignltd.com. The techniques our partners employ do not collect personally identifiable information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners’ targeted advertising.
Cart abandonment emails via RejoinerAfter you've added products to your cart and started the checkout process, we collect the information that you type into those checkout fields. Namely, we collect your email address and the total dollar amount of your cart. We use this information to send an automated email if you do not complete the checkout process. This email contains a link for you to contact us in case there is anything we can help you with.
Contact Us form and ZendeskWhen you fill out the form on our Contact or Support page we record all the information you provide us in Zendesk. Zendesk is a 3rd party tool that helps us provide better service to our customers. The information stored in our Zendesk account is only accessible by the Peak Design team, and it is never shared with anybody else.
Peak Design NewsletterIf you signup or opt in to the Peak Design Newsletter we will collect your name and email address for the purposes of sending you occasional updates about our company. We will never share or sell this information to anybody without your consent, and you can unsubscribe at any time.
Do we disclose any information to outside parties?We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Our 3rd party business partners include:Paypal (www.paypal.com) – Paypal allows us to sell products on our website by giving customers the ability to pay Peak Design via credit card.
Shipstation (www.shipstation.com) – Shipstation is an online order fulfillment service that we use to print shipping labels and process all shipments that come in through our website.
Shipwire (www.shipwire.com) – Shipwire manages our international product inventory, prints shipping labels and fulfills international orders made from the Peak Design website.
Zendesk (www.zendesk.com) – Zendesk is an online tool that helps us provide better service to our customers by letting us manage all customer inquiries in one place.
Third party linksOccasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act ComplianceWe are in compliance with the requirements of COPPA (Childrens' Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and ConditionsPlease also visit our Legal Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
This policy was last modified on 1/28/2014
2325 3rd Street, Suite 410
San Francisco, California 94107
Cookies We CollectThe table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|