Frequently Asked Questions

Question 1

Shipping Rates & Delivery Times

Accepted Answer

US orders ship within about one business day and typically arrive in 2–7 days. International orders ship from regional warehouses in 4–10 days; Middle East shipping is currently unavailable.

Question 2

I just placed an order and I need to change it.

Accepted Answer

Orders can be modified or cancelled during a brief window before fulfillment processing begins. After processing starts, changes are no longer possible; address changes may require cancellation and reorder.

Question 3

I didn't get a confirmation email for my order.

Accepted Answer

Order confirmation emails may take a few hours and can land in spam folders. Customers who cannot locate the email should contact customer support with order details.

Question 4

Avoiding Long International Shipping Times & Customs Fees

Accepted Answer

Some Latin American and Caribbean destinations face long transit times and high customs fees. Local retailers or US forwarding services are recommended alternatives for those regions.

Question 5

Product Return/Exchange Policy & Instructions

Accepted Answer

Peak Design accepts returns within 30 days of purchase, except apparel. US returns use Frate with a flat fee; international customers pay return shipping and duties.

Question 6

Limited Stock / Backordered, Pre-Order & Discontinued Items

Accepted Answer

Products may be shipping soon, backordered, or permanently discontinued. Ship dates are estimates; discontinued items are removed and refunded from orders.

Question 7

What payments do you accept?

Accepted Answer

Peak Design accepts Shop Pay, Amazon Pay, and major credit cards including Visa, Mastercard, Discover, American Express, Maestro, and Solo.

Question 8

How Multi-Currency Works on Our Site

Accepted Answer

Supported currencies auto-convert from USD prices at checkout. VAT, shipping, and import duties are added separately; PayPal and Amazon Pay process in USD.

Question 9

How to ship US-Only Items outside the US

Accepted Answer

US-only items such as apparel can reach international buyers via MyUS.com forwarding. Customers receive a US shipping address and items are forwarded to their country.

Question 10

Taxes (US, VAT & GST)

Accepted Answer

Sales tax applies to many US states; VAT is charged on EU and UK orders; GST applies in Australia and Canada. Taxes are calculated at checkout based on shipping address.

Question 11

Peak Design Location Information

Accepted Answer

Peak Design operates retail stores in San Francisco, New York, and Tokyo, plus a San Francisco headquarters. In-store pickup is currently disabled system-wide.

Question 12

Kickstarter Return Policy

Accepted Answer

Kickstarter reward items are not eligible for refunds, returns, or exchanges. Rewards may be gifted, resold, or retained despite the no-return policy.

Question 13

Bundle Discount Rules

Accepted Answer

A 10% bundle discount applies when buying a bag over $99 plus two or more qualifying accessories, capped at $40. It cannot combine with other discounts.

Question 14

Peak Design Knockoffs, Counterfeits, and Scam Sellers

Accepted Answer

Counterfeits mimic Peak Design branding; knockoffs copy designs under other names; scam sellers misuse PD imagery. Authentic products use quality materials and verified manufacturing.

Question 15

Write a Review

Accepted Answer

Customers satisfied with products may leave reviews and enter a monthly gift card drawing. Issues should be resolved with customer service before posting negative reviews.

Question 16

The Fastest Ways to Get Support, Ranked

Accepted Answer

Support options ranked by speed include the Help Center, contact form, text, chat, and social DMs. Order changes require emailing orders@peakdesign.com immediately after purchase.

Question 17

Where are Peak Design Products Made?

Accepted Answer

Soft goods are manufactured in Ho Chi Minh, Vietnam; hard goods in Dongguan, China. Factories follow Peak Design's code of conduct and are regularly visited.

Question 18

Vegan/Animal Friendly Products

Accepted Answer

Black and charcoal colorways of many bags and straps are leather-free. Ash, sage, midnight, and bone colorways contain leather; Clarino vegan leather is used on some phone cases.

Question 19

Peak Design Discounts, Coupons, and Sales

Accepted Answer

Legitimate discounts include the Marketplace, bundle pricing, text signup, and ID.me verified groups. Most coupon codes are single-use and inactive during sitewide sales.

Question 20

Are your products patented?

Accepted Answer

Peak Design holds US and international patents on Capture, straps, bags, tripods, and mobile products. Trademarks protect Peak Design and product names globally.

Question 21

2025 Holiday Sale FAQs

Accepted Answer

2025 holiday promotions include Black Friday up to 30% off, Giving Tuesday donations, winter weekend and Boxing Day sales. Mystery gifts apply to orders over $300 in equivalent currency.

Question 22

SavedBy Shipping Insurance FAQs

Accepted Answer

SavedBy is optional package protection against lost, damaged, or stolen shipments. Claims are filed directly with SavedBy; cost varies by order value.

Question 23

Lifetime Product Warranty

Accepted Answer

Peak Design products carry a lifetime warranty covering manufacturing defects and functional failures. Cosmetic wear, misuse, apparel lifetime coverage, and lost items are excluded.

Question 24

How to Clean Your Peak Design Product

Accepted Answer

Bags should be hand-washed with warm water and mild detergent, never machine-washed. Straps wipe clean; Capture hardware can be soaked and brushed, not dishwasher-safe.

Question 25

Finding Your Serial Number Or QC Number -- Tripod + Tripod Accessories

Accepted Answer

Travel Tripod serial numbers appear on the hub beneath the logo leg. Accessories including conversion kit, spike feet, and universal head adaptor have serials on their surfaces.

Question 26

Finding Your Serial Number or QC Number -- Clips & Straps

Accepted Answer

Capture v2/v3 serials are etched inside the clip chassis. Straps, Clutch, and Lens Kit serials appear on anchor housings or hardware; v1 Capture is not serialized.

Question 27

Finding Your Serial Number or QC Number -- Everyday Bags

Accepted Answer

Everyday bag serial tags are inside internal pockets, external zip pockets, or tablet sleeves depending on model. V1 bags use similar but differently located tags.

Question 28

Finding Your Serial Number or QC Number -- Mobile Phone Cases & Accessories

Accepted Answer

Mobile product serial numbers are on case interiors, mount undersides, or included registration cards. Wall mount serials are hidden once adhesive is applied.

Question 29

Finding Your Serial Number or QC Number -- Travel Bags & Packing Tools

Accepted Answer

Travel bags and packing tools have serial tags in internal pockets, stuff sacks, or organizational panels. Locations vary by specific bag or cube model.

Question 30

Finding Your Serial Number or QC Number: Outdoor Bags

Accepted Answer

Outdoor backpack serials are in the left front flat zip pocket. Slings, rainfly, packing cubes, and helmet carry each have designated internal tag locations.

Question 31

How will the Cloud colorway hold up to dirt and sun exposure?

Accepted Answer

Cloud-colored outdoor bags show dirt and UV yellowing over time from polyurethane coating exposure. Patina is aesthetic only and does not affect weatherproofing or warranty coverage for defects.

Question 32

Finding Your Serial Number or QC Number -- Travel Backpack 2-in-1, 25L Weekender, Travel Backpack 20L and Travel Crossbody 3L

Accepted Answer

Serial numbers for newer travel models are in the day pack top pocket, weekender front pocket, rear laptop pocket, or crossbody internal zip pocket.

Question 33

Logging into Peak Design

Accepted Answer

Peak Design uses passwordless login via Apple, Facebook, Google, or email magic links. A legacy login option remains for accounts created under the previous system.

Question 34

Employee Purchase Program (EPP) FAQs

Accepted Answer

EPP offers 30% off upon registration and 50% after product expert certification. Discount applies at checkout for personal use only and cannot stack with other promotions.

Question 35

Affiliate Program Rules

Accepted Answer

Affiliates earn commission on referred purchases via unique links. Links must not be publicly searchable, posted on coupon sites, or used in paid advertising.

Question 36

How protective is the Peak Design Everyday Case?

Accepted Answer

The Everyday Case is 2.4mm thick with polycarbonate, Versa Shell fabric, and a TPU bumper rated for roughly 2m drop protection. A Nomad collaboration offers higher rugged protection.

Question 37

Why do the magnets feel different on my new Peak Design case?

Accepted Answer

Newer cases use a Qi2-compatible magnetic array that feels different but remains fully compatible with existing Peak Design mounts. Mechanical locks on hard-mount accessories are unchanged.

Question 38

What is Qi2 charging and how does it affect Peak Design Mobile products?

Accepted Answer

Qi2 is a magnetic wireless charging standard enabling faster, better-aligned charging. Peak Design distinguishes Qi1 and Qi2 charging products; case compatibility depends on phone model.

Question 39

Wireless Charging FAQs

Accepted Answer

PD cases work with most wireless chargers and all MagSafe/Qi2-certified chargers. Two-coil car chargers and Universal Adapter setups may reduce speed or reliability.

Question 40

Wireless Charging Specs for Peak Design Mobile Products

Accepted Answer

Peak Design wireless chargers use machined aluminum for heat distribution and magnetic alignment. Real-world charging speed depends on phone model, temperature, and battery health more than peak wattage.

Question 41

Vent Mount Compatibility - Will This Work For My Vehicle?

Accepted Answer

Vent Mount requires straight vent blades 7–23mm deep with at least 8mm gaps and 63mm minimum vent body dimensions. Removable or irregular vents are incompatible.

Question 42

Will the magnets in PD cases/mounts hurt or interfere with my phone?

Accepted Answer

PD magnets are engineered to minimize interference with charging, cameras, and NFC. Samsung S21/S22 S-Pen is blocked; S23+ works; hotel key cards may demagnetize near phones.

Question 43

Installing & Removing The Peak Design Vent Mount

Accepted Answer

Vent Mount installs via blade hook and clip onto compatible vents with swivel arm adjustment. Charging models include cable routing clips; heater use may overheat mounted phones.

Question 44

Peak Design x Offroam Vehicle-Specific Phone Mounts

Accepted Answer

PD x Offroam mounts pair a SlimLink head with vehicle-specific aluminum bases for many trucks and SUVs. MagSafe phones or PD cases work; sold exclusively through Offroam.

Question 45

iPhone 15 Case Action Button Issue & Update Program

Accepted Answer

V1 iPhone 15 Pro cases have an Action Button cutout; V2 adds an aluminum button. V1 purchasers received complimentary button kits or credits through an update program.

Question 46

Motorcycle Mounts: Setup and Use

Accepted Answer

Peak Design offers bar, stem, brake/clutch, mirror, and ball adapter motorcycle mounts. Each mount type has dedicated setup instructions for proper installation.

Question 47

Vibration Protection with Peak Design Motorcycle Mounts

Accepted Answer

PD motorcycle mounts integrate vibration dampeners tested across extensive beta mileage. The warranty covers PD products but not phone damage; vibration-related phone issues should be reported.

Question 48

Installing & Removing the Peak Design Adhesive Car Mount

Accepted Answer

Car Mount adheres to smooth dash surfaces at 50–100°F interior temperature with a 24-hour cure before use. Removal uses dental floss; spare adhesive pads are included.

Question 49

Where Can I Mount The Adhesive Car Mount?

Accepted Answer

Adhesive Car Mount works best on smooth, flat, hard dashboard or console surfaces. Textured, porous, or curved surfaces and windshields yield unreliable adhesion.

Question 50

Universal Adapter - Can I use it on something other than my phone?

Accepted Answer

Universal Adapter may mount tablets or foldable phones up to 700g on stationary mounts like Wall Mount. Moving-vehicle use is not recommended due to weight and adhesive limits.

Question 51

Out Front Bike Mount Bar Compatibility

Accepted Answer

Out Front Bike Mount V2 fits 22.2, 25.4, 31.8, and 35mm round handlebars. Aerobars need Universal Bar Mount; tapered bars may work with electrical tape shimming.

Question 52

The Motorcycle Stem Nut Mount doesn't fit my bike. What are my options?

Accepted Answer

Stem Mount fits round stem nut holes 13–26mm. Incompatible nuts may be replaced, use a 12mm hex ball adapter, or require exchanging for bar or ball mount alternatives.

Question 53

What is CLARINO™ leather?

Accepted Answer

Clarino is a Kuraray-engineered vegan leather used on PD phone cases. It offers leather-like feel with greater durability, washability, and weather resistance from recycled materials.

Question 54

1" and 20 mm Ball Adapters: Mounting For Motorsports, Boats, Off-Roading, Wheelchairs, And More

Accepted Answer

Ball adapters connect SlimLink mounts to 1" or 20mm third-party ball-and-socket systems from brands like RAM and Offroam. A PD case or Universal Adapter is required.

Question 55

Details on Samsung S25 Wireless Charging Performance

Accepted Answer

Samsung S25 uses Qi2 Ready magnets that charge at Qi2 speeds 80–90% of the time on PD Qi2 chargers. Older Qi1 chargers may show intermittent charging with S25 phones.

Question 56

Everyday Line Laptop & Tablet Sizing Guide

Accepted Answer

Laptop and tablet compatibility dimensions for Everyday Line bags are listed on product spec pages. A consolidated sizing reference covers v1, v2, and travel line bags.

Question 57

Choosing the Right Everyday Bag For You

Accepted Answer

Everyday bags differ in size, access style, laptop capacity, and camera gear volume. Selection depends on carry preferences between backpacks, slings, messengers, and totes.

Question 58

Comparing Dimensions & Relative Size of the Everyday Bag Line v2

Accepted Answer

Everyday v2 bag dimensions are compared from smallest to largest, with liter ratings in product names except totes. Tote is 15L; Totepack is 20L.

Question 59

Everyday Backpack Zip: Tips, Features And Functions

Accepted Answer

Everyday Backpack Zip is a streamlined 15L or 20L pack with laptop sleeve, FlexFold dividers, and discreet design. It lacks the standard Everyday Backpack's dual side access.

Question 60

Comparing Example Load-Outs of the V2 Everyday Bag Line

Accepted Answer

Example load-outs show typical camera kits and everyday items each Everyday v2 bag accommodates. Capacities range from single-body mirrorless kits to dual-DSLR setups in the 30L.

Question 61

Everyday Backpack: Tips, Features And Functions

Accepted Answer

Everyday Backpack features MagLatch top entry, dual UltraZip side access, three FlexFold dividers, and a 15-inch laptop sleeve. Available in 20L and 30L with external carry straps.

Question 62

Everyday Messenger: Tips, Features, and Functions

Accepted Answer

Everyday Messenger v2 carries a DSLR kit or 13-inch laptop with MagLatch access and Cord Hook external carry. V2 is 24% lighter than v1 with refined strap and organization.

Question 63

Everyday Sling: Tips, Features and Functions

Accepted Answer

Everyday Sling comes in 3L, 6L, and 10L with FlexFold dividers and Capture attachment points. The 10L includes a 13-inch laptop sleeve and luggage pass-through.

Question 64

Everyday Tote: Tips, Features and Functions

Accepted Answer

Everyday Tote v2 is a 15L bag with wide top access, removable padded strap, and FlexFold dividers. It converts between shoulder and crossbody carry styles.