It's our mission to make the best things. Not good, not great, but literally the best products in their respective categories. It is also our mission to not create any unnecessary waste. That is why every single Peak Design product comes with a no-hassle, no-rhetoric lifetime guarantee. When you spend your hard-earned money on our products, you can do so with confidence that your gear will always be fully-functional and defect-free. You can also rest assured that we will do everything in our power to keep your product in use and out of a landfill.
If any part of your Peak Design product becomes non-functioning or defective, we will repair or replace it with a fully-functioning item in the same or better condition.
Note the "non-functioning or defective" part. This means that the warranty does not cover cosmetic wear that does not affect the safety or function of your product. In our opinion, a little scratch or knick here and there is nothing more than bragging rights that you've been having some fun with your gear. But if something breaks due to manufacturer defect under normal use, don’t worry one bit. We’re behind you all the way
Also note the "same or better condition" part. We're serious about keeping our products in use and out of the ground. When we can, we issue warranty replacements from our stock of open-box, gently used, or refurbished items. All warranty replacements are quality-checked and certified to be clean and fully-functioning, and come with the same lifetime guarantee as your original purchase.
We've built our reputation on building high-quality gear and offering the best customer service out there, so we're not going to nickel-and-dime you out of a warranty with a bunch of silly exceptions. That said, please don't interpret our lifetime guarantee as a license to misuse, neglect, or intentionally destroy your PD gear. We reserve the right to not replace a backpack that you poured concrete in, a Capture clip you used to hammer in tent stakes, a camera strap that your toaster melted, and so forth. We also won't replace stolen or lost items, so we recommend insuring your gear. We also reserve the right to change this policy in the future.
We have designed and built our products to work well with nearly all devices and accessories, and we believe our gear is very safe to use. Peak Design is not liable for damage to cameras, equipment, clothing or anything in your surrounding environment as a result of using them. Peak Design is also not liable for bodily injury to yourself or others as a result of using our stuff, so please listen to your Mother and be careful when you’re out there having fun.
Got something that is broken and needs repair or replacement? Just click the button below to initiate your warranty claim.